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DLO1923: Practice Management Theatre

Covering the following GDC Development Outcomes: B, D

To book this conference, select it from the main list here.

By attending this conference you can claim 4.5 hours of free CPD

These industry renowned sessions at Professional Dentistry are dedicated to Principal Dentists, Practice Owners, and Practice Managers.

Running a Compliant Practice in 2019
Presented by Alex O’Neill, Professional Services Manager - CODE iComply

Aim: To increase understanding about compliance, quality assurance and leadership

Find out what you need to do to pass your next inspection. Alex will use Code research, and feedback from 2500 iComply member practices, to update you on the latest thinking and provide practical solutions for meeting the ever changing requirements.

Complaint Handling & Litigation
Presented by Lisa Bainham, President - ADAM

Learning outcomes:
• Strategies and systems to prevent complaints
• Methods to gather feedback and how to deal with negativity
• Legalities & responsibilities as a Practice Manager

HR Headaches & An Employment Law Update
Presented by Sarah Buxton, Director - Employment & HR Solicitor - FTA Law

Learning objectives:
• To understand the difference between self-employed, work and employee status
• The correct contracts, obligations, policies and procedures.
• What to do when things go wrong
• Changes on the horizon in employment & HR

How to Create a Compelling Brand for Your Practice
Presented by Les Jones, Creative Director at Practice Plan & Creator of The Business of Dentistry Magazine

This talk will aim to help you get an understanding of what a brand is and why it’s so vital to your practice. It will also provide you with a set of simple guidelines to help you take control and develop a clear and positive brand for your practice that will impact positively on your bottom line.

It's All About You!
Presented by Simon Tucker, Owner, Profitable Conversation

This short and interactive presentation will inspire you to think differently about what you do and how you do it which will lead to increased treatment uptake and enable to always attract the right patients. At the end of this presentation, delegates will:

• Understand what is truly important
• Understand what patients really want
• Be able to talk money with confidence

Training Your Team ... Priceless Reception Skills NBS Training
Presented by Tracy Stuart, Practice Development Specialist, NBS Training

Join me, Tracy Stuart of NBS Training, and I guarantee that we will unearth reasons for your behaviours and those of your colleagues that impact the Teams overall performance. Solve the people puzzle within your Team and you will have almost certainly have fast tracked your success! You won’t be the first to discover the weakness is not where you thought! Strengthen your Team and strengthen your Practice. Start from the inside and work out! I will share the very latest insights into advanced people skills (APS); without APS it’s like using a crown to fill a gap but not placing an implant!

• Discover the 4 people types as defined by the counter-intelligence services
• Find out how to get along with your boss
• Know why some colleagues frustrate you and how to handle it best
• Discover what REALLY motivates your Team and gets you the results you want
• Re-discover the pleasure of working within a focused, happy Team
• Right Team in right roles will portray you as the professionals you are
• Find out which behaviours within your Team are stopping clients buying
• Quickly identify clients personality traits from incoming emails and telephone calls
• Instil client confidence from the first point of contact
• Continue to build client confidence every step of the journey

To book this conference, select it from the main list here.


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